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The company is selling hot products, as a hot product the first primary condition is quality! Since it is wholesale and the quantity shipped is very large, we can only spot check the quality and appearance of individual products, and it is impossible to check whether there will be small defects in each one. Possible problems include:
① Product error: warehouse colleagues from the receipt of the order to the shipment before a total of two checks proofread the order, but it is inevitable that sometimes will send the wrong product, we can try to sell, our Ali products are generally good to sell oh, if there is a difference, please contact customer service to return the difference.
② Product quality problems: most problems can be replaced by replacing the battery, adjusting the battery placement, wire connection... Such as the easy way to solve, selling toys to repair toys oh. Some product accessories can be repaired, we will provide accessories, specific details please consult customer service. Spare parts need to be replenished in the next purchase, if you need to supply immediately, you need to bear the freight.
③ Packaging damage, express logistics crush: we will use logistics double-layer packaging, cushioning, compact stacking and other ways to avoid the occurrence of damage events, transportation is completed by the third-party logistics company, not our control, due to the damage caused by transportation will not be our responsibility, please be sure to open the box in front of logistics or express inspection!! (Insured logistics such as New State can settle claims, ordinary logistics generally do not, please note) Transport time is affected by weather, vehicle arrangements, traffic conditions and many other factors, not as a reason for return, but we are obliged to assist customers to deal with problems caused by logistics express. (Return conditions are detailed below)
④ The product has small flaws: what we do is not boutique, not crafts, not art, not electrical appliances, is an ordinary toy, the product details have a complete description of all aspects of the product information, perfectionists or strict requirements for the product, please gorgeous turn, elegant detour.